• Process 'Invoice Return' only in the case when the stock entry is not done.

• To return an invoice, you need to inform the vendor or agent first and get confirmation from them via WhatsApp. 

• After that, navigate to the 'Inventory' tab, select 'Invoice Return', and click on the 'Add' button. 

• On the 'Invoice Return' screen, find the invoice by its 'Invoice Entry Number'. 

• Then, provide appropriate remarks stating the reason for return, and enter the vendor's shipping address in the 'Shipping Address' field. Click on the 'Save/Update' button to save the changes. 

• Finally, print the 'Invoice Return' form and hand it over to the accountant so that they can prepare a 'Debit Invoice/Packing Slip' as required.

• When on the 'Invoice Return' screen, click 'New Logistics' and enter the bale(s) handover information to the Transport people, including the E-WayBill number. 

Once the accountant sends a properly prepared Invoice Return/Debit note, issue a Gate Pass to have the transport team pick up the return stock bale(s). (Refer to the attached screenshot for guidance.). Here is an example.

• Transport will collect the hamali charges from one of the retail locations and provide the LR receipt to the retail store. 

• The Accountant will receive the LR receipt and use it to prepare a courier addressed to the Vendor along with the original LR and Invoice Return copy. The Accountant will then hand it over to a Warehouse admin. 

• The Warehouse admin will prepare the Logistics Outward (Refer to the first screenshot) and Cover Outward (Refer to the second screenshot) entries for the Invoice Return and then create a voucher for the return courier. 

• The voucher will be handed over to the courier employee, who can collect cash from any one of the retail locations.